Privacy Policy

1. Introduction

Welcome to Manepalli, your trusted source for authentic handloom sarees and dresses. We are an India-based business committed to protecting the privacy and security of the personal data of our customers and website visitors.

This Privacy Policy explains how Manepalli (referred to as "we," "us," or "our") collects, uses, discloses, and protects your personal data when you use our website, purchase our products, or interact with us. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Data We Collect and Why We Collect It

We collect personal data that helps us provide you with the best possible shopping experience, process your orders, and communicate with you effectively.

3. How We Collect Your Data

We use different methods to collect data from and about you, including:

• Direct Interactions: You give us your data by filling in forms, creating an account, placing an order, subscribing to our newsletter, or contacting us via email or phone.

• Automated Technologies: As you interact with our website, we automatically collect Technical and Usage Data using cookies, server logs, and other similar technologies. Please see our Cookie Policy [Link to your Cookie Policy] for details.

• Third Parties: We may receive data about you from third parties such as analytics providers (e.g., Google Analytics), payment processors (e.g., Razorpay, PayU), or social media platforms.

4. Legal Basis for Processing (In line with DPDP Act, 2023)

We will only process your personal data when we have a legal basis to do so. In the context of India's data protection framework, this includes:

• Consent: Where you have given your clear consent for a specific purpose (e.g., subscribing to our marketing emails).

• Legitimate Uses: Processing is necessary for purposes that are essential to Manepalli as a business, such as processing transactions, maintaining security, or performing a function related to public interest.

• Contractual Obligation: Processing is necessary to fulfill a contract with you (e.g., to deliver the saree you ordered).

5. Disclosure and Sharing of Your Data

We may need to share your personal data with the parties set out below for the purposes described in this policy:

• Payment Processors: To securely process your payments (e.g., Razorpay, PayU). They only receive data required for the transaction.

• Logistics & Delivery Partners: To fulfill your order (e.g., Delhivery, FedEx, India Post). They receive your name, address, and contact number.

• IT Service Providers: For website hosting, maintenance, and data storage.

• Analytics Providers: To help us understand website usage (e.g., Google Analytics).

• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide professional services.

• Legal & Regulatory Authorities: When legally required to do so, such as in response to a court order or other legitimate governmental request.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your data for specified purposes and in accordance with our instructions.

6. Data Security

We have implemented robust security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. This includes:

• Encryption (SSL/TLS) for data transmission.

• Restricted access to personal data for employees who require it to perform their duties.

• Regular review of our security procedures.

Despite our efforts, no system is 100% secure. If you suspect any unauthorized use of your account, please contact us immediately.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Generally, we retain customer data for [Insert Time Period, e.g., 7 years] after your last interaction, in line with legal requirements for transaction records in India.

8. Your Data Rights

As a customer or user, you have rights over your personal data. In line with global standards and the principles of the DPDP Act, you have the right to:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Correction (Correction/Grievance): Request correction of inaccurate or incomplete data we hold about you.

• Right to Erasure (Withdrawal of Consent): Request the deletion of your personal data, subject to legal limitations.

• Right to Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

• Grievance Redressal: The right to approach our Grievance Officer regarding any concerns.

To exercise any of these rights, please contact us using the details in Section 10.

9. International Data Transfers

As an India-based company, the personal data we collect is primarily processed and stored within India. Should any of your data be transferred outside of India for processing (e.g., by a third-party cloud service), we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards

Information security:

We secure your information on protected servers and maintain safeguards against unauthorized access. However, no data transmission can be guaranteed secure.

Legal disclosure:

We may disclose information if required by law or to protect rights and safety.

Contact information:

For queries regarding this Policy or your Personal Information, email us at Hello@manepallii.com._